How Do You Handle Angry Customers?

How do you handle angry customers interview question?

When answering interview questions about how you deal with angry customers or difficult clients, emphasize your abilities with staying cool, calm, and collected in the face of pressure.

Also talk about how important it is to deliver stellar customer service, no matter what the situation..

How do you handle aggressive customers?

Strategies for Handling Rude CustomersStay Calm, Don’t React. The first thing to do is to remain calm and not respond in kind. … Don’t Take It Personally. Chances are, your customer is angry about a bad product or service, and you’re just the unfortunate target for their frustration. … Listen and, If Appropriate, Apologize.

What to say when dealing with angry customers?

Guest Post: What to Say to an Angry CustomerI hear you. Many experts recommend saying “I understand” but this is wrong. … Thanks for being straight with me. … Sometimes we fail. … You have the right to be angry. … You’re right . … That must have been frustrating . … If I were in your shoes, I’d feel the same way . … I’m going to do my best to help you .More items…

How do you handle customer complaints?

Stay Calm. It might be extremely difficult to do, but it’s imperative that you stay calm when handling a customer complaint. … Listen. … Be Kind. … Acknowledge the Issue. … Apologize and Thank Them. … Ask Questions. … Make It Speedy. … Follow Up.

How do you handle difficult customers answer?

Do not try to talk over the customer or argue with them. Let the customer have their say, even if you know what they are going to say next, and even if they may not have all the information or be mistaken. As you listen, take the opportunity to build rapport with the customer. Build rapport through empathy.

What are your weaknesses?

Example weaknesses for interviewingI focus too much on the details. … I have a hard time letting go of a project. … I have trouble saying “no.” … I get impatient when projects run beyond the deadline. … I could use more experience in… … I sometimes lack confidence. … I can have trouble asking for help.More items…•